Risk free guarantee

Risk free guarantee

 

This is a very important and a great guarantee for you. With this 'RISK FREE' strategy, you will get 100% No risk shopping experience here.

 

Only a small part of deposit is needed to place a customize order, you can pay the balance when we finish it and ready to send out.

 

As long we finish your guitar, HD photos will provide to you for reference. You can check it and find any thing you don't like, then we will modify it till every details done perfectly to meet you requests. This process is set to ensure that what you received is what you see.

 

If you fell not happy with your order? We make it easy for you to get a full refund (except for shipping & handling) for items eligible for return. If for any reason you are dissatisfied with the final result of your order, just send it back within 30 days of purchase and we will refund the full amount.

 

We provide a 30 days satisfaction guarantee and 1 year warranty for our customers, aiming at customers' satisfaction and repeat business chance. If you are not totally satisfied with the instrument you bought from us, you can return it in its original condition within 30 days for another one instead. After receipt of the returned instrument, we'll send a new one to you usually within 15-20 working days.

 

Something you must do:
A return authorization number is needed; 
Keep the original package complete with all collateral materials such as cases, straps, cables, care kits, certificates of authenticity, warranty cards, manuals, and any other materials that originally shipped with the instrument.

 

Keep items in brand new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials.

Previous:Privacy Policy